Cancellation and Refund Policy

Learning Ladders Preschool, doing business as Mini Ivy · Effective 2026-09-10 · All policies

This policy applies to online subscriptions purchased through mini-ivy.com. It forms part of the Terms of Service.

Cancelling

You may cancel a subscription at any time from the billing portal linked in your account. Cancellation stops the next charge. The learner keeps access until the end of the period already paid for, and no further charge is made.

Free trials

If a plan starts with a free trial, cancel before the trial ends and nothing is charged. If you do not cancel, the subscription begins when the trial ends and the first monthly charge is made then, as stated at checkout.

Refunds

Subscription payments are not refundable, in whole or in part, including for periods a learner did not use the Service, for cancellations made after a renewal, or for a change of mind. Please use the trial, where offered, to decide whether the Service suits your learner before the first charge. Where we have made a billing error — for example a duplicate charge — we will correct it and refund the amount charged in error.

Bank debits and failed payments

When you pay by bank debit, access begins as soon as the debit is submitted, before the bank confirms it; if the debit later fails, access is withdrawn until a payment succeeds. If a renewal payment fails, Stripe will retry it and we will notify the account email. Access continues until the end of the period already paid for; if the renewal is still unpaid when that period ends, access pauses and resumes when payment succeeds.

Disputes

If you believe a charge is wrong, write to contact@mini-ivy.com first so we can look at the records with you. Where a payment is disputed with your bank or card issuer, we respond with the subscription and usage records that apply.

Contact

Learning Ladders Preschool d/b/a Mini Ivy · contact@mini-ivy.com · mini-ivy.com